This is a translation provided for convenience. The Spanish version is the official one and prevails in case of any discrepancy.
Creating and editing your invitation is free; you are only charged when you publish, so you see exactly what you get before paying. Even so, within 14 days of your first purchase you can cancel and we refund the full amount: the plan and, if you bought them, upgrades and extensions. We don’t ask why, and it doesn’t matter if you already shared the link.
From My account, on the invitation you want to cancel. We show you what you will lose before you confirm. If you prefer to request it in writing or the 14 days have already passed, write to us at stating the email or phone number you used to buy. The amount goes back to the same payment method, usually within 5 to 10 business days.
On the Premium and Lujo plans your invitation carries no branding of ours: your guests see only your design. After a guest RSVPs, a discreet line mentioning invitoo appears on the response screen. It is not on your invitation or in the preview you share, and only people who have already RSVP’d see it.
The refund and the invitation can’t coexist: when you cancel, we delete the invitation and its link immediately and permanently. If you already shared it, your guests will see a link that no longer works. You will also no longer see the RSVPs you have received, and the photos in the shared album are deleted, so download them first if you need them. Once the 14 days have passed, you can no longer cancel from your account. If you had a technical problem, write to us anyway: we’ll fix it or give you your money back.
Payments are one-time, per event, in the currency shown at checkout. Payment processing and invoicing are handled by our payment provider, Paddle.com, as the registered seller (Merchant of Record).