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invitoo.
HELP CENTER

How it works

Everything you need to know to create and send your invitation, and where to find us if something goes wrong.

STEP 01~5 min

Choose your template

Filter by event type and style. See the animated preview before you decide. No account needed to browse.

STEP 02~15 min

Make it yours

Names, date, venue, colors, photos and music. Every change shows up instantly in the phone preview.

STEP 03~2 min

Pay and publish

A single payment per event by card, PayPal, Apple Pay or Google Pay. Your invitation goes live with its own unique link.

STEP 04∞

Share and manage

Send your link on WhatsApp and watch RSVPs come in live from your dashboard.

YOUR INVITATION’S SECTIONS

Everything your invitation can include

Apart from the basic info, you can turn each section on or off when you create your invitation.

Basic and upPremium and upLujo only

In every plan

Cover

Always on

Names, date and time, location and main photo.

INCLUDED · NO. 01

Invitation

Write a welcome message for your dear guests.

INCLUDED · NO. 02

Gallery

Share your favorite photos.

10 photos20 photos30 photos

INCLUDED · NO. 03

Schedule

Ceremony, dinner and party, hour by hour.

INCLUDED · NO. 04

RSVP

Your guests RSVP with one button. Choose the mode:

·Attendance only
·Attendance + name
·Attendance + name + companions
·Everything + guest limit

INCLUDED · NO. 05

Location

Event map. Add details like: · How to get there · Venue phone number · Transportation or landmarks And a second location, if you need one.

INCLUDED · NO. 06

Premium and up

Our story

Your moments on a timeline.

PREMIUM · NO. 07

Sponsors

Your special people.

PREMIUM · NO. 08

Dress code

Color palette and suggestions.

PREMIUM · NO. 09

Guestbook

Messages and good wishes.

PREMIUM · NO. 10

Shared album

Your guests upload their photos.

20 per guest100 per guest

PREMIUM · NO. 11

Gift registry

Links to stores and cash gifts.

PREMIUM · NO. 12

Thank-you note

A final thank-you message.

PREMIUM · NO. 13

Accommodation

Hotels for out-of-town guests.

PREMIUM · NO. 14

Notes for guests

Notices: adults only, parking.

PREMIUM · NO. 15

Song requests

Guests suggest songs for the party.

PREMIUM · NO. 16

Lujo only

Background music

Plays when the invitation opens.

LUJO · NO. 17

FAQ

Your questions,
answered.

Can’t find your question? Send it to us and we’ll reply within 24 to 48 business hours.

Ask us a question →

No. Your invitation is a web page that opens from a link in any browser: iPhone, Android or computer. No downloads or sign-ups for your guests.

You can create and manage it on the web, both on your computer and in your phone’s browser. Our app is on its way and we’ll launch it very soon.

Not yet. We’re working on it and will launch it very soon. In the meantime, everything works on the web, on a computer or phone.

Yes, as many times as you want. Changes to the time, venue or text update instantly for everyone who has the link.

All of them. We’re optimized for Latin America (Spanish and Portuguese), and your invitation can be viewed and shared from anywhere in the world.

It counts from the day of your event, based on your plan: 1 month (Basic), 3 months (Premium) or 1 year (Lujo). During that time the invitation stays as a digital keepsake: it can still be viewed, but it can no longer be edited or receive RSVPs. When that period ends, the link is no longer available and the shared album photos are deleted too. Download them before that date, or extend the period to keep everything.

It’s a cover over your invitation: your guest taps “Open” and the invitation is revealed with an animation. It’s available on the Premium and Lujo plans.

When you publish, you get your link and a downloadable QR code. Share them on WhatsApp or social media, or print the QR on your paper invitations.

It’s a gallery where your guests upload their own photos of the event, right from the invitation and without creating an account. It opens on the day of the event and stays open for up to 14 days. From your account you can move the closing date up whenever you like, for example to close it the same week as the event. You decide who sees the photos (everyone, only those who RSVP’d, or only you) and you can download them all in one file. Don’t confuse it with the gallery: those are the photos you put in the invitation.

Yes. If you turn on the Song requests section, your guests leave the title and artist from the invitation. You see the full list in your dashboard, can hide any you don’t want, and copy it or download it in Excel to hand to the DJ.

Yes. You decide who sees the album: everyone, only your guests or only you. You can approve, hide or delete each photo from your dashboard, and photos flagged for review stay blurred until you approve them.

Yes, in a single ZIP file. You can download all of them, only the ones you choose or only your favorites. If the album is large we deliver it in batches, so the download doesn’t cut off halfway. Do it before your invitation’s period ends: once it expires, the photos are deleted.

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Refunds and billing

14-day guarantee and how to request your refund or receipt.

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Contact and support

Support hours, billing and who to write to for your case.

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